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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Cannot Import a Soluti...
Microsoft Dynamics 365 | Integration, Dataverse...
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Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

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Posted on by emilu 57

Update 1/12/23: It turns out that this is a Microsoft bug. After not finding the answer here, I put in a support ticket and they are currently trying to fix it on their end. (not fixed yet though)

I am unable to import a solution from one environment to another due to different Dynamics 365 apps versions. 

pastedimage1670441574238v1.png

I have the same question (0)
  • Amira Beldjilali Profile Picture
    Amira Beldjilali on at
    RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

    Hello emilu,

    Have you checked if you can update the version learn.microsoft.com/.../manage-apps ?  What is the error message you are getting while importing the solution ? is it a dependency ?

    Regards,

    Amira

  • emilu Profile Picture
    emilu 57 on at
    RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

    Amira,

    I have checked if I can update the version, but even though the environments have different versions on the same packages I do not have an "update" I also am unsure how to manually install a certain package version through 365. 

    This is the dependency error I get when trying to import:
    pastedimage1670442326728v1.png

  • emilu Profile Picture
    emilu 57 on at
    RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

    Also, do you notice in my first image - even though they are the same app package my prod environment has 3 packages and my sandbox has 2.....I don't know why that would be.

    pastedimage1670442620275v1.png

  • Suggested answer
    Amira Beldjilali Profile Picture
    Amira Beldjilali on at
    RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

    Hello,

    Have you checked those steps to update a marketing solution "Find and apply updates for core Marketing solutions
    " learn.microsoft.com/.../apply-updates  & Find and apply updates to core and shared solutions (Dynamics 365 Marketing) | Microsoft Learn?

    Regards,

    Amira

  • emilu Profile Picture
    emilu 57 on at
    RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

    Yes, I have completed these steps (learn.microsoft.com/.../apply-updates and DO NOT have an update available for Prod or Sandbox. That's what I mean by not sure how to "manually" update. I can't force an update that I know of, or manually request to install a certain package version.

  • Amira Beldjilali Profile Picture
    Amira Beldjilali on at
    RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

    Hello,

    You might look into the solutions history to understand when this was upgraded. You can also create a support ticket learn.microsoft.com/.../get-help-support to investigate.

    Regards,

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

    Hi partner,

    Try doing the following in your source environment before importing.

    pastedimage1670478545919v1.png

  • emilu Profile Picture
    emilu 57 on at
    RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

    Update 1/12/23: It turns out that this is a Microsoft bug. I put in a ticket and they are currently trying to fix it on their end.

  • earlene Profile Picture
    earlene 15 on at
    RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

    Is there an update on this issue?

  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,489 Moderator on at
    RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

    Hi,

    Please check below link.

    https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/you-cannot-complete-this-action-for-this-component-error-when-importing-solution#resolution

    Thank You,
    Pradeep Rai.

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