Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

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Posted on by emilu

Update 1/12/23: It turns out that this is a Microsoft bug. After not finding the answer here, I put in a support ticket and they are currently trying to fix it on their end. (not fixed yet though)

I am unable to import a solution from one environment to another due to different Dynamics 365 apps versions.

Categories:

Customization / Solutions / SDK and API

Dynamics 365 Administration

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emilu 55 on at

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RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

Not yet, they are still working to resolve the bug.
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Pradeep Rai 5,490 Super User 2024 Season 2 on at

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RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

Hi,

Please check below link.

https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/you-cannot-complete-this-action-for-this-component-error-when-importing-solution#resolution

Thank You,
Pradeep Rai.
earlene 15 on at

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RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

Is there an update on this issue?
emilu 55 on at

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RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

Update 1/12/23: It turns out that this is a Microsoft bug. I put in a ticket and they are currently trying to fix it on their end.
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Leco Lv on at

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RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

Hi partner,

Try doing the following in your source environment before importing.
Amira Beldjilali on at

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RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

Hello,

You might look into the solutions history to understand when this was upgraded. You can also create a support ticket learn.microsoft.com/.../get-help-support to investigate.

Regards,
emilu 55 on at

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RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

Yes, I have completed these steps (learn.microsoft.com/.../apply-updates and DO NOT have an update available for Prod or Sandbox. That's what I mean by not sure how to "manually" update. I can't force an update that I know of, or manually request to install a certain package version.
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Amira Beldjilali on at

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RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

Hello,

Have you checked those steps to update a marketing solution "Find and apply updates for core Marketing solutions
" learn.microsoft.com/.../apply-updates & Find and apply updates to core and shared solutions (Dynamics 365 Marketing) | Microsoft Learn?

Regards,

Amira
emilu 55 on at

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RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

Also, do you notice in my first image - even though they are the same app package my prod environment has 3 packages and my sandbox has 2.....I don't know why that would be.
emilu 55 on at

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RE: Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

Amira,

I have checked if I can update the version, but even though the environments have different versions on the same packages I do not have an "update" I also am unsure how to manually install a certain package version through 365.

This is the dependency error I get when trying to import: