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Cannot Import a Solution From one Environment to another due to different Dynamics 365 apps versions

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Posted on by emilu

Update 1/12/23: It turns out that this is a Microsoft bug. After not finding the answer here, I put in a support ticket and they are currently trying to fix it on their end. (not fixed yet though)

I am unable to import a solution from one environment to another due to different Dynamics 365 apps versions.

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Amira Beldjilali on at

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Hello emilu,

Have you checked if you can update the version learn.microsoft.com/.../manage-apps ? What is the error message you are getting while importing the solution ? is it a dependency ?

Regards,

Amira

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emilu 57 on at

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Amira,

I have checked if I can update the version, but even though the environments have different versions on the same packages I do not have an "update" I also am unsure how to manually install a certain package version through 365.

This is the dependency error I get when trying to import:

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emilu 57 on at

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Also, do you notice in my first image - even though they are the same app package my prod environment has 3 packages and my sandbox has 2.....I don't know why that would be.

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Amira Beldjilali on at

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Hello,

Have you checked those steps to update a marketing solution "Find and apply updates for core Marketing solutions
" learn.microsoft.com/.../apply-updates & Find and apply updates to core and shared solutions (Dynamics 365 Marketing) | Microsoft Learn?

Regards,

Amira

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emilu 57 on at

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Yes, I have completed these steps (learn.microsoft.com/.../apply-updates and DO NOT have an update available for Prod or Sandbox. That's what I mean by not sure how to "manually" update. I can't force an update that I know of, or manually request to install a certain package version.

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Amira Beldjilali on at

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Hello,

You might look into the solutions history to understand when this was upgraded. You can also create a support ticket learn.microsoft.com/.../get-help-support to investigate.

Regards,

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Leco Lv on at

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Hi partner,

Try doing the following in your source environment before importing.

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emilu 57 on at

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Update 1/12/23: It turns out that this is a Microsoft bug. I put in a ticket and they are currently trying to fix it on their end.

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earlene 15 on at

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Is there an update on this issue?

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Pradeep Rai 5,489 Moderator on at

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Hi,

Please check below link.

https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/you-cannot-complete-this-action-for-this-component-error-when-importing-solution#resolution

Thank You,
Pradeep Rai.

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