I'm trying to track undeliverable reply emails sent from CRM
My idea:
Have Exchange auto forward these undeliverable reports (REPORT.IPM.NOTE.NDR) as emails (IPM.Note) to the mailbox, CRM should in theory automatically pick these up as normal assuming the token is still present which it should be unless a human intervenes and removes it.
So the report email does get created and enters the mailbox but CRM does not pick these emails up, the emails still have the original subject text and CRM token number in the subject line.
My guess is that its something to do with the sender maybe? But then CRM should still pick that up, if a third party replied to an email it would get picked up by CRM hmm
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