Unable to download Dynamics GP 2015 (MDGP2015_R2_DVD_ENUS.zip) from Customer Source

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I've tried unsuccessfully to download Dynamics GP 2015 from the customer source download section. I can download the installation documents. The error message I get when I click the link is:

Our apologies...An unexpected error occurred.

I've add *.microsoft.com to trusted sites. I've tried this using IE 11, 10, Chrome and FireFox. I also sent an email to Web support without a response. Any assistance would be greatly appreciated. Thanks in advance.

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Bill Campbell 12 on at

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RE: Unable to download Dynamics GP 2015 (MDGP2015_R2_DVD_ENUS.zip) from Customer Source

When you connect to the customer source site are you asked to login in? Are you getting errors there or is everything working as expected.

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Community Member on at

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RE: Unable to download Dynamics GP 2015 (MDGP2015_R2_DVD_ENUS.zip) from Customer Source

No issues with login. I should add that I am logging in using "Organizational Account" option. And the credentials provided are from office365.

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Community Member on at

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RE: Unable to download Dynamics GP 2015 (MDGP2015_R2_DVD_ENUS.zip) from Customer Source

Issue resolved. I ended up using Windows Live (an old hotmail account) after selecting the following login option: "Microsoft Dynamics Customers and Partners". Looks like Organizational Account is not working.

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Bill Campbell 12 on at

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RE: Unable to download Dynamics GP 2015 (MDGP2015_R2_DVD_ENUS.zip) from Customer Source

Glad you were able to figure it out - well done.

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Terry R Heley Microsoft Employee on at

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RE: Unable to download Dynamics GP 2015 (MDGP2015_R2_DVD_ENUS.zip) from Customer Source

I just tested it and it seems to work for me.

Here is the direct link if it helps at all.

https://mbs2.microsoft.com/fileexchange/downloadfile.aspx?fileid=0466f51b-6a67-4021-bfef-6b57b0c345c8

Are you able to download a service pack? If not it could be a file exchange issue.

Please follow the below steps to resolve FTM issue.

1. Please go to the link:- http://transfers.ds.microsoft.com/ftm/default.aspx?target=install and reinstall the FTM (File transfer manager)

2. After re-installing FTM, enable Active X control by:
Go to ->tools->internet option->Advanced ->Security: under security click 3rd check box “Allow Software to run or install even if the signature is invalid”

3. If you are using IE11, check the compatibility while downloading the file
Go to tools-> F12 developer tools -> go to the last option ->document mode -> set IE 10/09/08
4. Must allow pop ups.
Pop up blocker may need to be disabled in Internet Explorer. If this is the case, you will
usually see a message at the top of the Internet Explorer screen right below the address bar.
Message - Pop up blocker has blocked a pop-up on the page. Click on the pop up blocker bar at
the top of Internet Explorer, you will be given the option to allow pop-ups and to download
Active X for this page. Downloaded Active X and try the download again.

5. Close all your browsers and delete your browser history, cookies and browser cache. And then try to access portal in Inprivate Browser

(Press Ctrl + Shift + P in Internet Explorer) and try to download the file.

Hope the above steps might resolve your issue.

Thanks

Terry

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