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Hi,
If a user has selected the wrong serial number for an item and posted the invoice, what is the recommended method to fix this?
I tried to use the Application Worksheet but realise this feature is blocked when dealign with item tracking lines.
I guess the only option might be to credit then reinvoice the customer?
Hello,
I would teach my customers to perform produce a Sales Return Order returning the Item, crediting the Customer. You can use Copy Document when creating the SRO. Then using Copy Document, will Copy the Posted Sales Invoice and enter the correct Serial Number and Post Ship and Invoice the Customer. I would also notify the customer of the issue and send them the correct Invoice to pay.
Hope this helps.
Thanks,
Steve
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