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CRM2016 CRM app for Outlook not shown

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Posted on by Tobias Koller

hi,

we upgraded our customers crm from 2013 (no IFD) to 2016 Onpremise with IFD.

Now they want to use the "CRM App for Outlook".

We activated the app for two testusers and now it shows in green color "Added to Outlook".

But when we open Outlook or Outlook-Online there is no app installed (also in Exchange-online there is no crm-app listed).

Any ideas what the problem could be? Why is CRM showing "Added to Outlook" but its not?

They use Exchange Online/Onpremise-Hybrid.

we checked several Installation/activation-tutorials and followed every single step...

thanks

Tobias

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Andreas Cieslik 9,265 on at

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RE: CRM2016 CRM app for Outlook not shown

Hi Tobias,

have you checked the prerequisites:

technet.microsoft.com/.../dn946901.aspx

Secondly, check the section "Use the App for the first time" here:

www.microsoft.com/.../dynamics-365-app-for-outlook-user-s-guide.aspx

Cheers,

Andreas
Tobias Koller on at

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RE: CRM2016 CRM app for Outlook not shown

hi Andreas,

my question is about the "CRM App for Outlook" not the "CRM Outlook Client".

Tobias
Suggested answer

Andreas Cieslik 9,265 on at

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RE: CRM2016 CRM app for Outlook not shown

Hi Tobias,

hav you checked this:

www.summitgroupsoftware.com/.../re-enable-your-crm-client-outlook

Maybe the addin is disabled.

Are you sure the addin was properly installed?

Cheers,

Andreas

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