Update a Read Only/Fulfilled record in the Orders Entity?

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Posted on by CRMTreky

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Hello,

I'm trying to update a field in an Order that has already been marked as "Fulfilled" and is thus Read Only. We would like to avoid using SQL for now. Is there a way to "unfulfill" it or activate it again so we can make changes? Any help would be greatly appreciated!!!

Thanks!

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Royal King 27,686 on at

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you can create a workflow that will change the record status to Active and update all the fields that you want then update record status back to fulfilled.

1. Create a workflow with step "Change status" set record status to active

2. Update the record field values

3. Add step "Change status" and set status to Fulfilled.

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CRMTreky

You can make a Workflow:

I just got done creating one myself with the help from Chitrarasan

_damon

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CRMTreky 760 on at

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I tried this method and unfortunately I receive this error message: "Sorry, this Order Product has already been commissioned. You cannot change it."

Any ideas?

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Royal King 27,686 on at

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Did you change the Order status to active before updating the record?

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CRMTreky 760 on at

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That was the error message I received when trying to Activate the Order through a Workflow based on the attached image by _Damon above.

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1. Did you select the Record that you wanted and did you run the workflow

2. After running the workflow did you refresh the screen before you tried to make the changes?

_damon

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CRMTreky 760 on at

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Yes. If you're willing, I made a screen recording and posted it on Youtube. It shows the Workflow I made and the error I run into when I try and run it on an Order marked "fulfilled".

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Royal King 27,686 on at

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set status to Active rather setting it to Pending

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CRMTreky 760 on at

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Unfortunately these are the only two options that I have: Pending & New.

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CRMTreky 760 on at

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Unfortunately it is not an option for me to select :/

- Jared

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