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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to implement End t...
Service | Customer Service, Contact Center, Fie...
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How to implement End to End Customer Service module?

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Posted on by TomSD365 75

Hello,

I am beginner in D365 functional module and I understand the few concepts of D365 and Power Platform, however I am unaware about the process of implementing the full Customer Service Module from end to end - would you please guide - how can I start and complete the implementation?

What does full implementation mean here? is it about specific module within the Customer Service Space or it's about entire sales implementation for D365 for the organization?

Thanks,

  • Verified answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: How to implement End to End Customer Service module?

    Hi partner,

    Please refer to the list on the left for the complete customer service process.

    pastedimage1671413425749v1.png

    Learn the basics of the Customer Service Hub app | Microsoft Docs

    Customer Service admin center | Microsoft Docs

    Customer Service Team Member app | Microsoft Docs

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