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Customize Chatwidget with css or html

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Posted on by David Rumel

Greetings!

I am curious to know if there is a way to personalize the chat widget.

Specifically, I am aware that in D365, only one logo URL can be chosen.

However, is it feasible to modify the logo using HTML? In other words, can a different logo be displayed when the chat is opened?

Additionally, can the width of the title and subtitle be adjusted with CSS to allow for larger text?

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Leah Ju Microsoft Employee on at

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Hi David,

The Omnichannel Live Chat Widget UI Components library provides a framework of reusable React components. The components are built using the Fluent UI library.

You can customize live chat widgets by using data tags in the widget script. You can use the following tags in the chat widget script that you copy from your admin app such as Customer Service admin center or Omnichannel admin center.

https://learn.microsoft.com/en-us/dynamics365/customer-service/customize-chat-widget

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