web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Finance App-Power BI e...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Finance App-Power BI error -This page is not responding

(2) ShareShare
ReportReport
Posted on by YC-19090515-0 117

Today, when I tried to access the power BI finance app, the error message comes out “This page is not responding”. What should I do to fix this issue? I used both Chrome and Edge browser but I ran into the same issue. 

Categories:
Dynamics 365 general
  • CU-1234529-002 Profile Picture
    CU-1234529-002 385 on at

    Hi, could you provide a bit more information? Does the issue occur only with the Finance app or with other Power BI apps as well? If possible, please share a screenshot of the error and let us know if it's affecting only your account or other users too. Thanks

  • Suggested answer
    11manish Profile Picture
    11manish 1,449 Super User 2026 Season 2 on at

    Since the issue occurs in multiple browsers, it is unlikely to be caused by your browser. Start by confirming whether other users are experiencing the same issue and check the Power BI service health. If the problem is limited to your account, review your permissions and try accessing the report directly from the workspace. If multiple users are affected, the issue is likely with the Power BI app, dataset, or Microsoft service, and it should be escalated to your Power BI administrator for further investigation.

  • YC-19090515-0 Profile Picture
    YC-19090515-0 117 on at

    The other user in my organization does not have this issue and even the custom power BI report does respond yet the standard finance app does not respond both in chrome and edge browser.

  • Suggested answer
    Navneeth Nagrajan Profile Picture
    Navneeth Nagrajan 2,699 Super User 2026 Season 2 on at

    Hi @YC-19090515-0,

    A few questions:
    1. Have you tried checking the dataset size during the loading of these reports?
    2. Have you tried opening this report in a PowerBI desktop file and have you faced any issues in there?
    3. Is this a report or a dashboard? Reason for asking i have mentioned in Point number 4.
    4. Is this a direct query report?
    5. Are there any filters that are applied inside the report?

    Suggestions:
    1. Open the report in a PowerBI Desktop. Clear the cache under File → Options and Settings → Options → Global menu on the left → Data load → Clear cache. Then re-publish the file and check if the issue re-occurs. Heavy datasets also cause the cache to load substantially.
    2. Open the report in InCognito/InPrivate browser. This will bypass the extensions and cached data. 
    3. Filter the dataset if its a large dataset and then try loading the data (Date filters, Visualization filters etc.)
    4. If its a dashboard then we need to check the specific components in the report through a PowerBI desktop where the visual is taking the most time to load.

    Hope this helps. Happy to answer questions, if any.

  • Verified answer
    ParthPatel249 Profile Picture
    ParthPatel249 214 on at

    This is a common Power BI embedded report issue in Dynamics 365 Finance. Here's what to check:

    Quick Fixes First

    1. Clear Cache & Cookies

    • Chrome: Ctrl + Shift + Delete → Clear all cached data
    • Edge: Same shortcut
    • Relaunch and retry, this fixes it in most cases

    2. Disable Browser Extensions

    • Open an InPrivate/Incognito window and test
    • If it works, a browser extension (ad blocker, VPN, etc.) is interfering

    3. Check Power BI Service Status

    If Still Not Working

    4. Verify Power BI License

    • The user needs a Power BI Pro or Premium Per User license assigned
    • Check: Microsoft 365 Admin Center → Users → Licenses

    5. Check Power BI Embedded Configuration in D365 Finance

    • Go to System Administration → Setup → Power BI Embedded
    • Ensure the Application ID and workspace are correctly configured and the connection is active

    6. Re-pin the Report

    • Go to PowerBI.com → Workspaces → Finance workspace
    • Check if the report itself loads there, if it does, the issue is the D365 embedding, not the report

    7. Check Network/Firewall

    • Ensure *.powerbi.com and *.analysis.windows.net are not blocked by your corporate firewall or proxy

    If Issue Is Environment-Wide

    Raise a support ticket with Microsoft including:

    • Browser console errors (F12 → Console)
    • Exact time the issue started
    • Whether it affects all users or just one
     
     


     

  • Verified answer
    CU-1234529-002 Profile Picture
    CU-1234529-002 385 on at

    Hi,

    Since it's isolated to your account (colleague unaffected, custom report works fine), this looks account/session-specific rather than a Power BI outage.

    Quick things to try:

    1. Check if you're signed into multiple Microsoft 365 accounts in the same browser — a common cause of Power BI embeds hanging silently

    2. Clear cache scoped to the D365 URL (not just powerbi.com)

    3. Open F12 → Network tab when it hangs and see which request is stuck (likely an auth/token call)

    4. Try from a different machine/profile to isolate machine vs. account issue

    If none of these work, worth raising a ticket with the console error details.

     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
ParthPatel249 Profile Picture

ParthPatel249 64

#1
11manish Profile Picture

11manish 64 Super User 2026 Season 2

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 46 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!
Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans