Search Field Not Working

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Posted on by Community Member

Hi,

Currently running the web based Dynamics 365 and I am fairly new to editing and customising.

I am unsure why, but my search function for my accounts has stopped working. Up until recently, I had no issues with searching (generally only on account name), but now when I try to search, it says "no account records are available in this view."

The only thing that has been changed recently, was that I attempted to add some more columns to the view, but these also aren't showing (though they do in the view editor).

Can anyone please advise?

Many thanks in advance.

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Mahendar Pal 45,095 on at

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Hi Ross,

Just want to make sure you added fields under quick find view (you need to add find columns there) which you want to search, could re-verify that if you have added correct fields and published your changes. You can also share screenshot here for more clearity.

Let me know.

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Community Member on at

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Hi Ross,

I hope you are experiencing this issue in CRM v9. I too experienced this issue last week. My guess it is probably due to crm server issue. But search is working fine now.

Thanks,

Vignesh Mohan

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Community Member on at

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Hi Mahen,

Thanks for your response.

I have edited the columns in the past without issue, however it appears not to update the actual view at the moment. Also, it is failing on searches that previously worked.

Thanks,

Ross

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Community Member on at

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Hi Vignesh,

How can I confirm the version I am currently running in 365?

My search functionality still isn't working.

Many thanks,

Ross.

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Vivian Voss 2 User Group Leader on at

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That you can find out by clicking on the gearwheel next to your user picture and choosing About. :)

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Community Member on at

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Thanks Vivian :)

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