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We have a fresh Dynamics 365 install (on-prem) for testing - no sample data, no customizations, etc.... While we've always found CRM to run slower than we'd like, this fresh install still being quite slow (at least 3 secs to load basically empty pages) seems to point to something beyond any customizations we've made. I've gone over the performance recommendations for CRM 2016/365 and SQL server 2016, and done everything there, to no effect. I've run the diagnostics, and the latency and bandwidth numbers seem okay, but I can't find guidelines about any of the other numbers, or what they even really mean. Does anyone have any further info?
In Chrome, the numbers looked like this:
| Data Point | Action | Status | Results Summary |
|---|---|---|---|
| Latency Test | complete | 6 ms | |
| Bandwidth Test | complete | 25.21 MB/sec | |
| Browser Info | complete | ||
| IP Address | complete | ||
| JavaScript Array Benchmark | complete | 230 ms | |
| JavaScript Morph Benchmark | complete | 15 ms | |
| JavaScript Base64 Benchmark | complete | 2 ms | |
| JavaScript Dom Benchmark | started |
And that Dom benchmark won't complete - been sitting there for at least 10 minutes now. In IE the the JS array benchmark was substantially better (31ms), but the morph one was worse (79ms), and the Dom benchmark won't complete there either. But I can't find any guidance on what this means or what to do with it...
EDIT: To clarify, I'm not looking for general troubleshooting (though, thank you!) - right now I'm specifically looking for guidelines around these specific metrics in the diagnostics. Thanks!
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I made a Connect item here: https://connect.microsoft.com/site687/Feedback/Details/3117124 (you have to be logged in, or the link won't even work...) if you want to go comment, bump, etc... :-)
I'm on 365 cloud and we're trying to improve performances, that are better than yours (except latency, obviously).
But DOM Benchmark is stuck to Started even in my case.
| Data Point | Action | Status | Results Summary |
|---|---|---|---|
| Latency Test | complete | 182 ms | |
| Bandwidth Test | complete | 176 KB/sec | |
| Browser Info | complete | ||
| IP Address | complete | ||
| JavaScript Array Benchmark | complete | 33 ms | |
| JavaScript Morph Benchmark | complete | 19 ms | |
| JavaScript Base64 Benchmark | complete | 1 ms | |
| JavaScript Dom Benchmark | started |
Thanks for the suggestions so far (it's a brand new server, there are lots of cores, we're not using SSL yet, as a quick answer). However, I want to clarify my question. At the moment, I'm not looking for general speed suggestions. I'm trying to find out more about this specific diagnostic, and I'd like to know what these script numbers in it mean, and what the recommended ranges are.
Thanks!
Also you can hit F12 in IE and load a page and check the console tab if you can find any hints on loading errors or script failures.
Have you configured SSL certificate correctly? Valid certificate?
For benchmarking script loadings on an entity form you could also follow this guide to use the build in Performance Center of Dynamics:
blog.cobalt.net/.../understanding-the-microsoft-dynamics-crm-performance-center
Hi, I found out that the CRM server's CPU is of high influence in this.
Try double the amount of CPU cores (if virtual) or try getting a more recent host server.
The above was listed on a client, but I get very similar numbers (including the DOM benchmark not completing) on the server. We are not using terminal service clients. I have added the URL to trusted sites, and there are no anti-virus scripts running on the CRM server.
Hi Allison, did you run this on the CRM Server or a users client? Are you using Terminal service clients? Have you added CRM url to trusted Sitem Also please disable anti virus scripts from running on the crm urls?
Best Wishes, Raz?
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