Reconcile Bank Statement Issues

(0) Share

Report

Posted on by Acctg BA

400

We have two issues going on when running the Reconcile Bank Statement:

(1) Frequent timing out. Today, we asked IT if they could see anything that might be taking up resources; they identified 2 people from our team. Both were running Smartlists. However, the one person was downloading to Excel a very large output file. Could Smartlists be impacting "Reconcile Bank Statement"?

(2) When we get into the "Select Bank Transactions" screen, there will be a "Difference". We run the same identical input file again and the "Difference" is zero, as it should be. We've also had where the "Difference" is another amount when the input file is the same. Note: the checks are not created in GP. They come from an outside system.

Any insight into what is causing either problem would be greatly appreciated.

Thank you

*This post is locked for comments