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Recurring Customer Journey Even When It Wasn't Set

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Posted on by dfgdhsjjffj

Hi, so as the title suggests I had set a customer journey as non recurring to begin 12/1/19 and end 12/31/19. I take a look at it on 1/1/20 and the customer journey automatically resent the marketing emails with the updated parameters even without being set. How and why did this happen??

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cloflyMao 25,210 on at

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Hi dfgdhsjjffj,

1. Could you share a screenshot of your customer journey?

2. What "marketing emails with the updated parameters" means?

Regards,

Clofly

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Aga M on at

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Hi dfgdhsjjffj,

If a journey was set as non recurring, then emails should not be sent automatically to the same contacts within this journey.

Could you please share your organization, journey and email details (ideally IDs visible at the end of their URLs) so that we can investigate this issue? You can send me a private message with the details.

Best Regards,

Aga

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