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Recurring Customer Journey Even When It Wasn't Set

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Posted on by 35

Hi, so as the title suggests I had set a customer journey as non recurring to begin 12/1/19 and end 12/31/19. I take a look at it on 1/1/20 and the customer journey automatically resent the marketing emails with the updated parameters even without being set. How and why did this happen??

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Recurring Customer Journey Even When It Wasn't Set

    Hi dfgdhsjjffj,

    If a journey was set as non recurring, then emails should not be sent automatically to the same contacts within this journey.

    Could you please share your organization, journey and email details (ideally IDs visible at the end of their URLs) so that we can investigate this issue? You can send me a private message with the details.

    Best Regards,

    Aga

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Recurring Customer Journey Even When It Wasn't Set

    Hi dfgdhsjjffj,

    1. Could you share a screenshot of your customer journey?

    2. What "marketing emails with the updated parameters" means?

    Regards,

    Clofly

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