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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Error when using Poste...
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Answered

Error when using Posted Purchase Invoice Create Corrective Credit Memo

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Posted on by James_French 85

Hello Experts, 

I am having an issue with the Purchase Invoice -> Correct -> Create Corrective Credit Memo process and I was hoping you could help me out.

I have two purchase invoices I whipped up for testing they have the same vendor, and the same items and everything else is the same. The only difference is on one of the entries I added a GL account line. 

One of these Posted Purchase Invoices will automatically create the corrective credit memo, the other one will not create the credit memo and will instead offer this error "One or more return document lines were not copied. This is because quantities on the posted document line are already fully or partially applied, so the Exact Cost Reversing link could not be created."

Can you offer any advice on where this process could be going wrong? I made the purchase invoices the same way and I don't understand why this would be the case. 

Thank you for your time,

I have the same question (0)
  • joshua2310 Profile Picture
    joshua2310 40 on at
    RE: Error when using Posted Purchase Invoice Create Corrective Credit Memo

    1. In setup you have Exact Cost Reversing turned on. To verify, simply turn off exact cost reversing and try again. Then you can review why you wanted Exact Cost Reverse turned on and the pros/cons of doing so.

    What setup is this ? where can i find this ?

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 193 User Group Leader on at
    RE: Error when using Posted Purchase Invoice Create Corrective Credit Memo

    See my answer to J-Vae Kae below....it applies to your situation as well, I believe.

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 193 User Group Leader on at
    RE: Error when using Posted Purchase Invoice Create Corrective Credit Memo

    So the answer depends on 'how the quantity was reduced.' If it was consumed into a production order and the order is finished, you are stuck. If you shipped the quantity and invoiced the sales order, you are stuck.

    But here's the thing, if you create a credit memo using the item without applying the line to an item ledger entry, the system will put a new line of inventory into the item ledger. This inventory can then be adjusted to zero using an item journal or be left to be used by another transaction.

  • Kae Profile Picture
    Kae 150 on at
    RE: Error when using Posted Purchase Invoice Create Corrective Credit Memo

    Hi Kim, I'm having the same problem. How do we cancel the invoice or undo the reduction in quantity?

  • James_French Profile Picture
    James_French 85 on at
    RE: Error when using Posted Purchase Invoice Create Corrective Credit Memo

    Hello Kim, it appears that you are correct, there is no remaining quantity on the invoice that works, and there is remaining quantity in the one that works. What would cause that to be the case?

    As an aside, Applies-to is filled out at 0 on the line this is the case in both scenarios.

  • Verified answer
    Dallefeld Profile Picture
    Dallefeld 193 User Group Leader on at
    RE: Error when using Posted Purchase Invoice Create Corrective Credit Memo

    To check the quantity,

    1. Actions>>Find Entries from the posted purchase receipts' ribbon.

    2. Look at the item ledger entries for the item in question.

    3. Once you have the item ledger entries screen, look at the quantity and remaining quantity.

    4. Remaining quantity should be less than the quantity, this is how you know it was partially used.

    Do you have the field 'applies-to' or 'applies-from' field on the purchase receipt line populated?

  • James_French Profile Picture
    James_French 85 on at
    RE: Error when using Posted Purchase Invoice Create Corrective Credit Memo

    Hello Kim, Exact Cost Reversing is not on, is there a way that I can check if the quantity for the item in that case has been used/reduced? Is this still possible because the item was the same in both instances? Can one instance be locked by a transaction while another for the same item is open?

  • Dallefeld Profile Picture
    Dallefeld 193 User Group Leader on at
    RE: Error when using Posted Purchase Invoice Create Corrective Credit Memo

    You are receiving this error because of two things:

    1. In setup you have Exact Cost Reversing turned on. To verify, simply turn off exact cost reversing and try again. Then you can review why you wanted Exact Cost Reverse turned on and the pros/cons of doing so.

    2. One of the item lines has had the quantity received used/reduced by another transaction.

    **If this answer helps you, please VERIFY, thank you

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