Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to make content of...
Microsoft Dynamics CRM (Archived)

How to make content of E-Mails in the Cases(activity view) easier to read/bigger?

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hello Community

We use CRM primary for customer support via E-Mail to Case Workflow.

So all the conversations (E-Mail) show up in the case under acitivities. But this view is pretty messy and not verry clear. Also a lot of the screenspace is not used. See the screenshot here:

ViewOfMessagesInACase.png

The Window of the E-Mail is so small so you can only see 1-3 lines of the mail. I know you can click on a single E-Mail and view it but this is still not a great option cause you still can not see the whole Email.

So my question is how can I edit the height of a single E-Mail Acitivity? Or how can I reach my goal, so that I can see more content of the E-Mail? It would not be a problem if you can only open one Mail at a time because it would fill the screen, but at least you could read it.

I already tried to edit the main form of the case, but I only managed to edit the width of the full element with all the activities, and could not find out how to edit the height of a single element in the "activity list element".

I would be greatfull for any suggestion how to make the content of the Email easier to read.

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to make content of E-Mails in the Cases(activity view) easier to read/bigger?

    Hello Guillaume

    Thanks alot for your reply. But even if you "open" the Email you still dont see the full content, you first need to click on "The email below might contain script or content that is potentially harmful and has been blocked.

    See the full content." <- and if you click on full content then a new window oppens.

    So if you can not edit the preview, how can you quickly get an overview of the contet of the Emails of a case? Any ideas?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to make content of E-Mails in the Cases(activity view) easier to read/bigger?

    Hi,

    no it is not possible(or maybe but it will really hard to achieve it (custom webressources with a lot of retrieve calls,...)). Like for Outlook you only have a preview of the email and need to click on it to view the full content.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans