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Reverting status of a SO to previous status

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Posted on by Community Member Microsoft Employee

A client of ours has a SO with status of "Invoiced". A user tried to copy contents using "Copy from Journal". The SO reopened with status of "Open order". Please share info on how to bring back the SO to status of "Invoiced". Thanks!

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Junaid Idrees 12,746 on at

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RE: Reverting status of a SO to previous status

Hi Dax G,

The system behaved correctly as it should supposed to be. When we use Copy from journal, system always change the status from Invoice to Open because some extra lines are added and those are invoiced yet.

Solution:

Just remove those extra lines from Sales Order Lines Grid and the status will be change back to "Invoiced" automaticaly. Did you tried that?
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Ludwig Reinhard Microsoft Employee on at

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RE: Reverting status of a SO to previous status

Hi Dax G,

If you remove the changes that have been made (new item/SO line) then the status should revert back.

To avoid this happening again in the future, you can set the AR parameter (safety level of invoiced orders in the updates tab to 'locked').

Best regards,

Ludwig
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A.Prasanna 8,161 on at

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RE: Reverting status of a SO to previous status

you mean to say that Order was at Invoiced state after copying lines from Invoiced order, source (invoiced ) order showing as Open? , Just check whether your user has added a new line under Invoiced order, if so just removed that line then it will change the status back to Invoiced