How to support Dealer portals?

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Posted on by ERP Software Consul...

Hello, I have a question from a customer who is looking for a new ERP System. They would like to let dealers login to a portal where they can see the installed based of their customers. The dealers must have access to the inventory of spare parts. They also need to initiate Returns and Sales / Service orders.

We think we need Dynamics 365 Supply Chain Management, Finance, Sales, Customer Service and also Field Service. How are dealers portal supported within this combination?

Regards, Silke

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Jack Moran 85 on at

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RE: How to support Dealer portals?

Here at MCA Connect, we support our manufacturing clients with dealer-based sales, distribution, and support services channels in two ways utilizing our own IP for D365 for SCM. On the front end, we have developed a portal interface where dealers register and manage Proposals/Quotes with the OEM so the two parties can collaborate on same. This assists both the dealer and the OEM to prepare and manage their offerings to prospects in a competitive environment quickly and efficiently. On the back end, we provide a portal where dealers can register and manage their Warranty Contracts and Claims with the OEM, including the management of spare and replacement parts required by the dealer to provide after-sales repairs and support on the OEM's products in the field.