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Hello, I have a question from a customer who is looking for a new ERP System. They would like to let dealers login to a portal where they can see the installed based of their customers. The dealers must have access to the inventory of spare parts. They also need to initiate Returns and Sales / Service orders.
We think we need Dynamics 365 Supply Chain Management, Finance, Sales, Customer Service and also Field Service. How are dealers portal supported within this combination?
Regards, Silke
Here at MCA Connect, we support our manufacturing clients with dealer-based sales, distribution, and support services channels in two ways utilizing our own IP for D365 for SCM. On the front end, we have developed a portal interface where dealers register and manage Proposals/Quotes with the OEM so the two parties can collaborate on same. This assists both the dealer and the OEM to prepare and manage their offerings to prospects in a competitive environment quickly and efficiently. On the back end, we provide a portal where dealers can register and manage their Warranty Contracts and Claims with the OEM, including the management of spare and replacement parts required by the dealer to provide after-sales repairs and support on the OEM's products in the field.
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