web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / How to support Dealer ...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

How to support Dealer portals?

(0) ShareShare
ReportReport
Posted on by ERP Software Consul... 5

Hello, I have a question from a customer who is looking for a new ERP System. They would like to let dealers login to a portal where they can see the installed based of their customers. The dealers must have access to the inventory of spare parts. They also need to initiate Returns and Sales / Service orders.

We think we need Dynamics 365 Supply Chain Management, Finance, Sales, Customer Service and also Field Service. How are dealers portal supported within this combination?

Regards, Silke

I have the same question (0)
  • Suggested answer
    Jack Moran Profile Picture
    Jack Moran 85 on at

    Here at MCA Connect, we support our manufacturing clients with dealer-based sales, distribution, and support services channels in two ways utilizing our own IP for D365 for SCM. On the front end, we have developed a portal interface where dealers register and manage Proposals/Quotes with the OEM so the two parties can collaborate on same. This assists both the dealer and the OEM to prepare and manage their offerings to prospects in a competitive environment quickly and efficiently. On the back end, we provide a portal where dealers can register and manage their Warranty Contracts and Claims with the OEM, including the management of spare and replacement parts required by the dealer to provide after-sales repairs and support on the OEM's products in the field.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the January Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
Pallavi Phade Profile Picture

Pallavi Phade 102 Super User 2026 Season 1

#2
Abhilash Warrier Profile Picture

Abhilash Warrier 55 Super User 2026 Season 1

#3
ManoVerse Profile Picture

ManoVerse 47 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!
Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans