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Microsoft Dynamics CRM (Archived)

Dynamics CRM Online Field service

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Posted on by Microsoft Employee

Hi

I have a scenario where machines belonging to individual customers are all based under one site.  The invoice may either go to the site owner or the customer themselves. Has anyone else come across this scenario, and what is the best way to handle it as a parent child relationship, ie Accounts/contacts, or maybe customer assets group within an individual location?

Thanks

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM Online Field service

    Hello

    Our company Tenfold supports integration with MS Dynamics. Our CTI solution offers various functions to help you automate your sales call workflow like click to dial, call logging, easy task creation, among others. You can read more about the benefits of a Tenfold integration here:www.tenfold.com/.../dynamics

  • Suggested answer
    Neil Parkhurst Profile Picture
    Neil Parkhurst 10,725 User Group Leader on at
    RE: Dynamics CRM Online Field service

    Each service account has a billing account, meaning work orders will default to being invoiced to the billing account. You can also change the billing account on a work order, if you need some work orders to be billed differently.

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