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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Tests for Email
Customer experience | Sales, Customer Insights,...
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Tests for Email

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Posted on by Lori J 202

A B Tests- I have tried Full Content and Email Body Settings to set up A/B Tests for color Neither of these seem to work. Any Suggestions? 

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  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Lori,

    I tested Full Content and it works successfully.

    Have you checked whether frame color between two marketing emails is different?

    pastedimage1596769058908v7.png

    pastedimage1596769072293v8.png

    According to step 4 from Create a marketing email for A/B testing section of documentation:

    "For body tests, each element being tested shows a colored frame around it (when selected) that matches the color of the version button you have selected (blue for Version A or pink for Version B )."

    Also, please read the third point of step 5.

    "For body tests, add an element to the test by selecting it on the canvas to highlight it and then select the A/B button pastedimage1596769279978v9.png in the tab at the top of the highlighted frame. 

    This is a toggle button, so you can select it again to remove an element from the test—it shows a white background pastedimage1596769348599v10.png for elements being tested, and shows a dark-blue background pastedimage1596769348599v11.png for elements that are the same for each version."

    We can toggle element to version A/B by clicking the A/B button.

    pastedimage1596769398102v12.png

    Test:

    After customer journey has been gone live, we can see there is A/B Test in progress when opened marketing email, text color are different between email A and B.

    pastedimage1596768678404v3.png

    pastedimage1596768688505v4.png

    The text color of delivered email to my two test contacts are different

    pastedimage1596768915332v5.png

    pastedimage1596768928267v6.png

    Regards,

    Clofly

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