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Customer experience | Sales, Customer Insights,...
Suggested Answer

Import Contacts and Accounts in One Step

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Posted on by 72

Hi,

I want to know if there is any process to import Contacts and Account in one go.

For example, I have one sheet having contacts and accounts. I want to upload it one time, if account is in the Account then no action but if account is not in Accounts then it should be created and given in Contacts.

Is there a solution to have one import process for Contacts and Accounts.

Regards,

Hamid Hassan

I have the same question (0)
  • Harish M Profile Picture
    on at

    Hello Hamid,

    Please go through the below link, this may help

    devblogs.microsoft.com/.../

    Best Regards,

    Harish M

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums

  • Hamid Hassan Profile Picture
    72 on at

    this is also two step process.

    I asked, Is there any way to import Accounts and Contacts in one way step ?

  • Suggested answer
    Petit Hibou Profile Picture
    on at

    Hi Hamid,

    I'm not sure if there could be an out-of-the-box solution to your problem. Import of contacts and accounts are two separate operations.

    All documentation as well as other forum threads are confirming that you can import one record type at a time (lead/account/contact/...), eg

    From the forum: How to link Accounts with Contacts during data import? 

    From Microsoft documentation: Import accounts, leads, or other data 

    Harish has provided a good reference, imho.

    I don't see much difference in effort when doing it in one step or two (as filtering the original Excel file is an easy task) - but as you've written this post there are probably some specific in your case that we simply can't imagine from a short description here. Myself, I would do it that way:

    1) filter Excel and save all Accounts

    2) import accounts (and remove duplicates if needed)

    3) filter Excel and save all Contacts

    4) import contacts and link them to already created accounts (watch for the right column name for account)

    But, if you need to make it one step, I suppose you can customize import functionality to implement the logic you need: checking " if account is in the Account then no action but if account is not in Accounts then it should be created and given in Contacts".

    P.S. If you need an official confirmation on whether one step import for two record types is supported or not, I would recommend you creating a support ticket.

    HTH

    BR,

    Elena

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