Posted invoice to receipt only to find out that the invoice was not correct. Voided invoice in open transactions, but the receipt no longer available to post against.

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Posted on by Paula Strange

An invoice was posted to a receipt. Found out the invoice was the not correct. Voided invoice in Void Open Transactions. Have correct invoice, but cannot post - receipt shows it was already invoiced. How can I correct?

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sonya ap lead 10 on at

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Re: Posted invoice to receipt only to find out that the invoice was not correct. Voided invoice in open transactions, but the receipt no longer available to post against.

Paula

When only receiving the item, use the returns entry, as instruction before, but use the "Return" option.

Sonya
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sonya ap lead 10 on at

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Re: Posted invoice to receipt only to find out that the invoice was not correct. Voided invoice in open transactions, but the receipt no longer available to post against.

Paula,

Do not use the void open. You must use the return entry above the line. When you enter there make sure you use the drop down option return with credit when the invoice is involved. Please also make you check both boxes (replace and invoice expected), this return your goods to the PO for receiving. You will the be able to select the PO, receipt and item detail to apply to the PO.

Once you have selected your returns, you must post the batch. The last step is to "apply payables document" by choicing "returns" in the drop down box, you can apply the return to your incorrect invoice. If you need more email at sschultz@strivegroup.com

Sonya