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Hi,
I was wondering if it was normal behavior for the backordered item that shows on the invoice to show zeros in all quantity fields. It sort of confuses some customers when they look at our invoice which shows QTY ORDERED, QTY SHIPPED, QTY BACKORDERED. I thought the QTY BACKORDERED field would show the actual quantity that was not shipped for that item.
Thanks.
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Hello Jangood1
This actualyl wouldn't be normal behavior on a sales invoice. There should be a value appearing in the qty ordered and qty backordered normally. I would recommend checking your 3rd parties and any customizations you might have installed to see if they are interacting with your report strangely, otherwise I would recommend creating a case with support on this in order to dig further into why this might be happening if you are concerned.
Hope this helps.
-Ben
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