Hello Community,
I am testing Dynamics 365 App for Outlook to track emails from Outlook to D365. In the personal setting of D365, I have set the tracking option to "Email messages in response to Dynamics 365 email". When I use the dummy user "John Doe" to send an email to me, I receive the email in my Outlook and I can manually decide to track it. Next, I set the tracking option to "All email messages", and when John Doe sends me another new separate email, the email is tracked to D365 automatically. So far everything is what I would expect. However, when I change the tracking option to "No email messages", or back to "Email messages in response to Dynamics 365 email", now all of a sudden every new incoming email from John Doe is tracked automatically to D365, even if those new emails are not related to any replies of any previous emails. I am really puzzled why it would do that, - really strange even in the case when I have the option set to "No email messages", and still the system is tracking all incoming new emails.
Are there other settings I need to check? Just to be sure, I have even "unchecked" the "Use correlation to track email conversations" in the System settings altogether, and still the system is tracking all emails. Next, I enabled the use correlation setting, but only select the Use tracking token option, but remove the use smart matching option, and still the system is tracking all emails.
Does anyone know what I could be missing?
Thanks!
