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We're ramping up for a production deployment for Customer Service, but a large issue with the inbound email sync is causing us some massive headaches.
I'm pretty much at a loss. For some reason it seems like these emails are being rejected due to some sort of qualification, but I cannot tell what it could possibly be.
If anyone has any insight, it would be highly appreciated. This is a complete blocker for us from rolling into production.
Hi pathartl,
Please check that "Select the email messages to track in Microsoft Dynamics 365" is selected correctly in your personal settings.
This is not applicable to my issue as the mailbox setup to sync with Dynamics is a shared mailbox and is not a user's mailbox.
We were not mailing the correct mailbox.
Yep.
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