Settle a customer (or vendor) transaction error

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Dear All

I need settle a customer (or vendor) transaction but i check vendor balance list , two account 3331.3003 and 3141.1001 not change value.

Begin check vendor balance list

Settlement :

Check Close transaction

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Ludwig Reinhard Microsoft Employee on at

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RE: Settle a customer (or vendor) transaction error

Hi Zhanghien,

I double checked this in a demo environment and think that you are right with your investigation.

The report should consider the settlements in your report balance.

Have you checked the dates for which you run the report and compared it with the date the settlement was made?

Maybe this is simply an issue related to a report date filter?!

Best regards,

Ludwig

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Community Member on at

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RE: Settle a customer (or vendor) transaction error

Hi Ludwig Reinhard,

Before they are already settled, I check vendor balance list, Closing balance account 3331.3003 is (-14,722,000) and account 3141.1001 is ( 25,550,000 )

After Settle finish, i check vendor balance list two account 3331.3003 and 3141.1001 not change value.

Do you want to reverse that settlement?

No, I don't want reverse that settlement.

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Ludwig Reinhard Microsoft Employee on at

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RE: Settle a customer (or vendor) transaction error

Hi Zhanghien,

What is the problem with the highlighted transactions that you shown in your last screenprint?

They are already settled.

Do you want to reverse that settlement?

Best regards,

Ludwig

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nach68 115 on at

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RE: Settle a customer (or vendor) transaction error

Hi,

Edit détails lines off your transactions !

My be we detect Problème

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