Microsoft Dynamics 365 | Integration, Dataverse...

Dynamics 365 Outlook App error

(0) Share

Report

Posted on by GRedhead

270

Hi,

I'm getting an issue with the Outlook App which in outlook when I open it up I get the following, despite having both the system admin and Dynamics 365 Outlook App security roles already.

We're sorry

Sorry, something went wrong while initializing the app. Please try again, or restart the app.

Help me resolve this issue

Activity ID: 1706b076-c578-4e7d-888b-45fa1d64b053 Date: Mon, 25 Nov 2019 16:56:08 GMT Error: Unable to set property 'initialize' of undefined or null reference Trace: TypeError: Unable to set property 'initialize' of undefined or null reference at Anonymous function

Any assistance is appreciated.

I have the same question (0)

All responses (4)

Answers (0)

Arshad A Shaikh on at

Like (0)

Report

Hello ,

Thanks for reaching out to Dynamics Community Support.

As per the error, it seems related to a script which is having issues while rendering app. Can you please try the same in action from outlook web access and share the behavior. Also would like to know if you click on "Help me resolve this issue" do you get any article to resolve this issue.

Regards,

Arshad

Dynamics Support team

Was this reply helpful? Yes No
erhan.keskin 2,253 on at

Like (0)

Report

Hi,

Is this happening while opening a record? It sounds there is an error in the jscript file of that form.

Regards,

Was this reply helpful? Yes No
GRedhead 270 on at

Like (0)

Report

Hi Erhan,

It occurs when i open up any email and click to open the outlook app on the ribbon in that email.

Hope that makes sense?

Was this reply helpful? Yes No
Suggested answer

LeoAlt 16,331 Moderator on at

Like (0)

Report

Hi partner,

1.You could try to clear your browser caches.

Here is the solution provided by Microsoft.

https://support.microsoft.com/en-sg/help/4470398/sorry-something-went-wrong-while-initializing-the-app-error-occurs-in

2.Try to give the "model-driven app" permission.

https://www.procrm.ch/?p=1075

Hope it helps.

Best Regards,

Leo

Was this reply helpful? Yes No