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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / VOC not working
Microsoft Dynamics CRM (Archived)

VOC not working

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Posted on by LLB 325

I cannot get the Voice of the Customer working for one of our clients.  I am getting API failures from the Organization Insights Dashboard on it:

Anyone seen this before?  Dynamics version 8.2.2, VOC version 9.0.8.  Thanks in advance!

*This post is locked for comments

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: VOC not working

    This is not related to any type of business specific permission on Azure. It works for all business type. Seems there is an issue with the org side. As advised better open ticket with MS.

    Hope this helps. Pls mark it as verified to close the thread if suggestion resolved your query

  • LLB Profile Picture
    LLB 325 on at
    RE: VOC not working

    Reinstalled, created new survey and replied.  Same non-results.  Will have to open case.  Am I the only one having this issue?  It is for a non-profit, could they perhaps not have Azure permissions?  Received this error is Org Insights API By Failures:

    OrgInsightErrror.PNG

  • LLB Profile Picture
    LLB 325 on at
    RE: VOC not working

    Tried to reinstall, failed.  Trying again then opening a case.

  • Suggested answer
    Nijos Profile Picture
    Nijos 1,672 on at
    RE: VOC not working

    Hi LLB ,

    In that case please try removing and installing VOC again and cosider raising a ticket with Microsoft also.

    Nijo

  • Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: VOC not working

    Try to reinstall the voc solution in your dev and see. If still not working we hv to chk other possible ways

  • LLB Profile Picture
    LLB 325 on at
    RE: VOC not working

    The user is already a system administrator.

  • LLB Profile Picture
    LLB 325 on at
    RE: VOC not working

    It is all of the surveys.

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: VOC not working

    Please assign Admin role to this user id and try "user (Id=<GUID>"

  • Nijos Profile Picture
    Nijos 1,672 on at
    RE: VOC not working

    Is this only for a specific survey or all the surveys in the org?

    Nijo

  • LLB Profile Picture
    LLB 325 on at
    RE: VOC not working

    msdyn_responseblobstore With Id = <GUID> Does Not Exist 3

    Principal user (Id=<GUID>, type=8) is missing prvReadAsyncOperation privilege (Id=<GUID>)

    msdyn_survey With Id = <GUID> Does Not Exist 15

    Principal user (Id=<GUID>, type=8) is missing prvReadAsyncOperation privilege (Id=<GUID>) 6

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