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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Login error: "We ...
Small and medium business | Business Central, N...
Suggested Answer

Login error: "We do not recognise you. Did you enter your credentials correctly?"

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Posted on by BilginOzkan 24

Hey everyone,

we just signed up with Dynamics, and before we began our jump from our old ERP to BC, I thought we'd get a few licences to play around with it and see how things look.

Added and setup some users. Later swapped a couple of licences around. One user was on a team member licence and swapped them with another user who had a device licence. 

Now, the new "device" licence holder is unable to login with their credentials. Have reset password, but still the same. 

pastedimage1609912116348v1.png

The updated user with the "team member" licence does not have the above issue and when they log in is the appropriate role and licence.

Anything we are missing?

Categories:
Dynamics 365 Business Central
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  • Suggested answer
    Andy Sather Profile Picture
    Andy Sather on at

    Can you log into BC as a Super user and then go to the Users page, Highlight the problem user(s), and click Actions > Refresh User groups.  This should refresh the license from the Microsoft 365 Admin center to BC.

  • BilginOzkan Profile Picture
    BilginOzkan 24 on at

    I've logged into the Microsoft 365 Admin Center (as a Global Admin) and went to Active Users. I don't see any Actions or Refresh User Group options anywhere :/

    I've taken the user out of the group and added them back in. But the same error persists.

    pastedimage1610069401964v1.png

  • Andy Sather Profile Picture
    Andy Sather on at

    You will need to do this inside Business Central not the Microsoft 365 Admin Center.  You go to the Users page, Highlight the user,  and click Actions > Refresh User Groups.  When you do this BC reaches out to the admin center to check licenses.  This should refresh BC with the correct license from admin center.

  • BilginOzkan Profile Picture
    BilginOzkan 24 on at

    Thanks, Andy. Took me a while to find where the Users section was in BC

    I did as suggested. I noticed before I did refresh user groups, the user had the incorrect "Dynamics 365 for Team Members" under the licence section. After refreshing, it has the correct "Device" licence, however, when we log in as the user, the original error persists.

    I tried a different browser, just in case, it looked like it logged in (saw the BC dashboard, but I think it was missing the user name), but by the time I made myself a cup of coffee and came back to my desk, the same browser window now had the same error message.

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