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Finance | Project Operations, Human Resources, ...
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Credit Hold functionality -D365

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Posted on by 151

Hi 

I am reviewing the blocking rules in D635 and have got them working, Currently in our current AX2009 we have a modification where you put the customer on internal hold and this will put the sales order into a hold list.  AR will then release and then it can be progressed without any further issues as there are no blocking rules.

I have tried to find ways of doing this in D365 and have setup a blocking rule for sales order where value is great than 0 and this works, however some of our customers are proforma customers and and we would release order by order to allow them to be processed. In D365 the blocking rule has to be removed before progressing with the order.

Is there a way where once the order has been released from the credit hold list by AR it can then ignore the blocking rules, without constantly making changes to the rules and credit limits on the customer?

Thanks in advance for your help

Reshma

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    301,053 Super User 2025 Season 2 on at

    Hi Reshma,

    Can you tell what the exact process should look like in Dynamics 365. In AX2009, you had a hold list. Now change the approach with 'value

    is great than 0'. What exactly do you mean with this? What exact value are you referring to?

    Please describe the new requested business process for credit holds, so we understand the new way of working and how to guide you for a possible customization.

  • Verified answer
    Reshma76 Profile Picture
    151 on at

    Hi Andre

    Thanks for getting back. I have managed to sort this out by using grace days on the credit and collections parameters this allows the business to process the order without running the blocking rule again for the grace days configured.

    Regards

    Reshma

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