Dynamics Community Forum Thread Details

Queue mailbox test fails every time

Hello Everyone,

We had requirement for Auto-creation of records for incoming Emails and It should be handled by some Team. So, for this I followed below Steps.
1) Create a Team: ServiceTeam
2) It will create default queue also for that team <ServiceTeam>
3) I Updated its email-Id value: ServiceTeam@XRMLearning009.onmicrosoft.com
4) Click-on "Open Mailbox"
5) Server Profile - Microsoft Exchange Online
Incoming Email - Server Side Sync or Email Router
Outgoing Email - Server Side Sync or Email Router
6) Email-box State is Activated.
7) Approve Mail Box
8) Test & Enable Mailbox

Result:
Incoming Email Status - Failure
Outgoing Email Status - Failure.

I do have 24 available licenses for E3 plan but as it is queue it is not assigned any.

In Alerts I am seeing below Error

ActivityId: 45638be8-73ed-4e8d-b7bb-ac28c4b5d56f
>Exception : Validation Failed for Mailbox 8e336933-7688-eb11-a812-000d3ac9b0d7. Unexpected error occured Unhandled exception:
Exception type: System.Data.ObjectNotFoundException
Message: User with email address 'ServiceTeam@XRMLearning009.onmicrosoft.com' does not exists in tenant with id '6cfe8e15-73e3-4ecc-a82f-7dc339fb6fb6'. OData Filter Used :
'$filter=(userPrincipalName eq '{0}') or (mail eq '{0}') or (proxyAddresses/any(a:a eq 'smtp:{0}') or proxyAddresses/any(a:a eq 'SMTP:{0}'))' at Microsoft.Crm.Asynchronous.EmailConnector.CredentialInfoFactory.EvoStsCredentialInfoProvider.RetrieveAzureActiveDirectoryObjectIdUsingEmailAddress(String emailAddress, ClientServicePrincipal clientServicePrincipal, ServerServicePrincipal serverPrincipal, AuthorizationServerServicePrincipalCollection authorizationServerPrincipals, ITraceListener traceListener, Guid organizationId, IMailboxData mailbox) at Microsoft.Crm.Asynchronous.EmailConnector.CredentialIn...

Let me know how to fix this issue.

Thanks & Regards,
Harshil Shah