India GST - Service Credit Memo for a posted service Invoice where Customer State is different from Ship-To State

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Posted on by girish.patnekar

User has posted service invoice with GST dependency = Ship-To. In the user scenario, customer default state = UK and ship to state = HR.
User has selected Ship-To code of customer on the Service Order form, before posting
On the service credit memo form, customer does not have field for selection of Ship-To code
As a solution partner, when we investigated the issue,
1. We noticed that in standard solution, Ship-To code is set to Visible = NO
2. The “Call Tax Engine” on service line is missing for service credit memo
3. With the incomplete use cases, the update invoice reference no. is a hindrance rather than a compliance.
Update Reference Invoice no. is a poorly built validation since all scenarios are not covered and validation creates unnecessary hurdles.

How to handle scenario where Service Invoice is posted to GST Ship To location which is in different State than the customer default address?.

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