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Microsoft Dynamics CRM (Archived)

CRM 2013 for Outlook Offline feature install failed on Windows 10

Posted on by

Hi All,

Is this feature supported on Windows 10 with Office 2016/13? I tried to install but it keeps failing. Is there any confirmation or solution on this?

Thanks.

Cliff

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  • CliffZ Profile Picture
    CliffZ on at
    RE: CRM 2013 for Outlook Offline feature install failed on Windows 10

    Thanks Florian, I thought the installation was failed is because that Windows 10 is not allowing MSDE sql express 2008. But I was wrong. I was able to enable this feature in another Windows 10 machine. So it's more likely the given PC got some own issue.  

    Thanks Aamer as well for answering my question.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2013 for Outlook Offline feature install failed on Windows 10

    Thanks Florian.

  • Verified answer
    RE: CRM 2013 for Outlook Offline feature install failed on Windows 10

    hi Cliff,

    According to this list, Windows 10 and Office 2016 are supported by CRM 2016: https://support.microsoft.com/en-us/help/3005167/compatibility-with-microsoft-dynamics-crm-2013

    You have to have the latest Update Rollup installed, UR5, on both client and server, which you can download from here: https://www.microsoft.com/en-us/download/details.aspx?id=56108

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2013 for Outlook Offline feature install failed on Windows 10

    Windows 10 isn't mentioned in the System requirements for CRM 2013 for Outlook, worth confirming with MS Support though if the article wasn't updated recently.

    www.microsoft.com/.../details.aspx

    To check for details on the issues yourself, please navigate to C:\Users\<loginUser>\AppData\Local\Microsoft\MSCRM\Logs and check the setup log for error

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