GP 2013 Lockbox Processing

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Posted on by Richard Wheeler

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I was doing my first training exercise on LockBox processing and saw this occur. We imported the transactions and had to apply a few manually to invoices. We then deleted the batch. We preceeded to import the same file again and this time we could not apply those payments to the same invoices because GP thought those invoices were already paid. When I went to customer inquiry I could see the payment however upon further zoom I would get the message that document did not exist. Fortunately check links removed these phantom payments but we should not need to do that. This happened to only one of the payments but happened twice in two days to different documents. Has anyone else experienced this?

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