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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / mail to pdf issues
Microsoft Dynamics GP (Archived)

mail to pdf issues

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Posted on by Jennifer Kaufman

I am having problems sending invoices as email .pdf attachments in Outlook.  Mail to as .txt works just fine.  You can see the document go to the "adobe pdf" printer queue but then it goes nowhere.  There is no error message but outlook never opens a new email with the attachment.  The user has outlook 2007 and acrobat 6 standard.

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  • George Sagen Profile Picture
    George Sagen 1,005 on at

    What version of GP? Running remote desktop? If so, has anybody changed any user rights? Are you still having the earlier problem of the system re-sending the same document no matter which you choose? I'm wondering if the users lost rights to a directory where the pdf is written to a temp file during the process, and they can still read the the temp file, but not overwrite it with a new one. If they can no longer send at all, maybe they no longer even have read access?

  • Mark Roux Profile Picture
    Mark Roux 670 on at

    Jennifer,

    Are you able to print to adobe pdf printer from other applications? Ie.. are you able to print a notepad file to pdf printer? If this fails too, in the same fashion, its less of a GP issue and more of an adobe one. I'd be interested to hear what your tests on this reveal.

    Thanks

    Mark

  • Jennifer Kaufman Profile Picture
    Jennifer Kaufman on at

    Yes, the user is able to print to pdf from word. 

  • Ravioli Profile Picture
    Ravioli 150 on at

     Is the user able to even print to an adobe file from GP (not using mail) either using the PDF printer or the print to file option?

  • Ron Wilson Profile Picture
    Ron Wilson 6,010 on at

    Jennifer,

    I have seen an issue before with the option "Do not send fonts to Adobe PDF" checked.  You can see that in the Properties->Printing Preferences of the PDF printer.

    Ron

  • Jennifer Kaufman Profile Picture
    Jennifer Kaufman on at

    yep, looked into that and it is unchecked.

  • Ron Wilson Profile Picture
    Ron Wilson 6,010 on at

    Did you ever say if this was in a Terminal Server environment?  Do you have the original installation disc or software?  I would try uninstalling and reinstalling Adobe PDF.  That has also been an issue for me in a Terminal Server environment. 

  • George Sagen Profile Picture
    George Sagen 1,005 on at

    You said that other applications can print to the pdf print driver. I assume this means that the dialog pops up asking for a file name and you save the print job as a file. However your original post was regarding generating a pdf then attaching it as to an e-mail. If you just try to print a GP report (not e-mail it) selecting the pdf print driver, does it create the pdf file? In another post I think you mentioned that at one point it was actually creating an e-mail with an attached pdf, but the attachment was a previously generated pdf file.

  • Jennifer Kaufman Profile Picture
    Jennifer Kaufman on at

    turns out making the user a local admin on the computer fixed it.  Note to self, GP users must be local admins.

  • Ravioli Profile Picture
    Ravioli 150 on at

     I think you can also just give them Admin Rights to just the GP folder on the computer to avoid having to give them full local rights on the machine (if you didn't want to do that)

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