I am having problems sending invoices as email .pdf attachments in Outlook. Mail to as .txt works just fine. You can see the document go to the "adobe pdf" printer queue but then it goes nowhere. There is no error message but outlook never opens a new email with the attachment. The user has outlook 2007 and acrobat 6 standard.
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Thanks Francisco! Just had this issue come up and checking "Use Cached Exchange Mode" fixed the problem.
Open Outlook on the computer where you want to send the emails from, then on outlook, go to the Account Properties and make sure you hace checked the box "Use Cached Exchange Mode"
And not always but try having outlook open.
I'm having the same problem, in GP10, Windows 7, Outlook 2010 (32 bit), Acrobat 9 Standard. Mail to as .txt works fine. I can choose the adobe printer for output and it creates the pdf fine. I can use the adobe printer as output in other programs. You can see the document go to the adobe pdf printer queue but then it disappears. There is no error message but Outlook never opens a new email with the attachment. The user is an administrator on the machine and has full rights to the GP directory. I don't have the "Do not send fonts to Adobe pdf" checked on the printer. It's working on all the older machines, but not on the two new Windows 7/Office 2010 machines. Any other ideas would be greatly appreciated.
turns out making the user a local admin on the computer fixed it. Note to self, GP users must be local admins.
You said that other applications can print to the pdf print driver. I assume this means that the dialog pops up asking for a file name and you save the print job as a file. However your original post was regarding generating a pdf then attaching it as to an e-mail. If you just try to print a GP report (not e-mail it) selecting the pdf print driver, does it create the pdf file? In another post I think you mentioned that at one point it was actually creating an e-mail with an attached pdf, but the attachment was a previously generated pdf file.
Did you ever say if this was in a Terminal Server environment? Do you have the original installation disc or software? I would try uninstalling and reinstalling Adobe PDF. That has also been an issue for me in a Terminal Server environment.
yep, looked into that and it is unchecked.
Jennifer,
I have seen an issue before with the option "Do not send fonts to Adobe PDF" checked. You can see that in the Properties->Printing Preferences of the PDF printer.
Ron
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