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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / GUID showing instead o...
Microsoft Dynamics CRM (Archived)

GUID showing instead of record owner

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Posted on by gavibe 92

Hi,

In the record owner field, the GUID is showing instead of the owner for one user only. How do I change that setting so the owner name shows instead?

Thanks,

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  • gavibe Profile Picture
    gavibe 92 on at
    RE: GUID showing instead of record owner

    This remains an issue  without resolution.

    The steps I have taken are to:

    - remove special characters

    - re-enter user name which pulls info from AD

    Somebody suggested creating a workflow but I am not sure that would be the best solution considering the Owner field is part of the system and used across all forms. Am I missing something as I have checked every field of the user affected and also all processes and business rules in the system.

  • gavibe Profile Picture
    gavibe 92 on at
    RE: GUID showing instead of record owner

    Hi Flydancer,

    The user name is CompanyInitals\LastName_Initial so no special characters other than an underscore

  • Suggested answer
    Flydancer Profile Picture
    Flydancer 1,332 on at
    RE: GUID showing instead of record owner

    Hi gavibe,

    does the username have some special characters? Try removing them if yes. I remember having the same bug but don't remember exactly what the reason was

  • gavibe Profile Picture
    gavibe 92 on at
    RE: GUID showing instead of record owner

    Hi,

    Yes first and last name are populating. It is odd because it is owning affecting one user. All other users have their name displayed in the Owner field.

    Kind regards

  • gdas Profile Picture
    gdas 50,091 Moderator on at
    RE: GUID showing instead of record owner

    Hi,

    What I said to open the Owner User from User list by going to settings --> Security -->Users --> Open  the user who is the owner of the record. Have you seen First Name and  Last Name are populating there ?

  • Suggested answer
    Pawar Pravin Profile Picture
    Pawar Pravin 5,237 on at
    RE: GUID showing instead of record owner

    Hi,

    Its seems like similar issue in below given thread.

    Please do refer following url.

    nation.marketo.com/.../DOC-4631-ms-dynamics-lookup-fields-display-unique-ids-in-marketo

  • gavibe Profile Picture
    gavibe 92 on at
    RE: GUID showing instead of record owner

    03683024.Capture.PNG

    See snapshot above. I have checked the User settings, but what am I looking for?

    Kind regards

  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at
    RE: GUID showing instead of record owner

    What changes you did for the user ? Can you go to setting --> Security -->User and check user  name in the UI please.

  • Suggested answer
    Pawar Pravin Profile Picture
    Pawar Pravin 5,237 on at
    RE: GUID showing instead of record owner

    Hi,

    This is something weird issue.

    Can you please share snapshot if possible so that can understand in better way.

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