Notifications
Announcements
No record found.
Hi,
In the record owner field, the GUID is showing instead of the owner for one user only. How do I change that setting so the owner name shows instead?
Thanks,
*This post is locked for comments
This is something weird issue.
Can you please share snapshot if possible so that can understand in better way.
What changes you did for the user ? Can you go to setting --> Security -->User and check user name in the UI please.
See snapshot above. I have checked the User settings, but what am I looking for?
Kind regards
Its seems like similar issue in below given thread.
Please do refer following url.
nation.marketo.com/.../DOC-4631-ms-dynamics-lookup-fields-display-unique-ids-in-marketo
What I said to open the Owner User from User list by going to settings --> Security -->Users --> Open the user who is the owner of the record. Have you seen First Name and Last Name are populating there ?
Yes first and last name are populating. It is odd because it is owning affecting one user. All other users have their name displayed in the Owner field.
Hi gavibe,
does the username have some special characters? Try removing them if yes. I remember having the same bug but don't remember exactly what the reason was
Hi Flydancer,
The user name is CompanyInitals\LastName_Initial so no special characters other than an underscore
This remains an issue without resolution.
The steps I have taken are to:
- remove special characters
- re-enter user name which pulls info from AD
Somebody suggested creating a workflow but I am not sure that would be the best solution considering the Owner field is part of the system and used across all forms. Am I missing something as I have checked every field of the user affected and also all processes and business rules in the system.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
SA-08121319-0 4
Calum MacFarlane 4
Alex Fun Wei Jie 2
