web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Fonts used in email el...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Fonts used in email element buttons changes after sending e-mail

(0) ShareShare
ReportReport
Posted on by Jekaterina Vanaga 20
Hi,
 
We have problems with clients receiving e-mails in Outlook. After emails are sent, the Button text changes to another font and size. For emails we use Arial, also for Buttons, but after receiving the email fonts are changed to inherit
 
 
Are there any suggestions, how we can fix it?
 
With regards,
JEkaterina
I have the same question (0)
  • Suggested answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 427 Moderator on at
    Hi Jekaterina,
     
    Not all email clients support custom fonts, and therefore the font may be converted into a different font when it lands in the inbox. However the fact that this is happening with the Arial font seems odd.
     
    It may be worth verifying that the email client you are using supports this font first before troubleshooting further.
     
    I hope you find this answer helpful, if so please mark it as verified.
     
    Kind regards,
    Fiona
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    We analyzed your issue and did not reproduce your issue in the test environment (Microsoft 365 Outlook).
     
    Have you tried setting the button font to another font? Does the issue still occur?
     
    At the moment we prefer that this is a bug in the product itself, we will test it further and I will reply if there are any new developments.
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang
  • Community member Profile Picture
    Community member 5 on at
    Hi - I'm having this exact same issue with outlook. I am using arial but when I test to my own inbox, it defaults to inherit.

    Weirdly, when I test with a colleague who is using  the same version of outlook, arial is displayed.

    Matt.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 165

#2
ManoVerse Profile Picture

ManoVerse 161 Super User 2026 Season 1

#3
Zhilan Profile Picture

Zhilan 49

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans