Dynamics 365, Event registration Module - Waitlist feature not working

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Posted on by KS-31031324-0

In dynamics 365, I am testing the waitlist feature in the Event Registration module. I have the max capacity set and the waitlist enabled for my event but when the event reaches capacity and someone tries to join the waitlist they receive an error message. that states "there was an error, please try again". The waitlist feature is not working. This is for a real time marketing event.

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Dynamics 365 Customer Insights - Journeys

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Daivat Vartak (v-9d... 7,835 Super User 2025 Season 2 on at

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Hello KS-31031324-0,

You've encountered a common frustration with the Dynamics 365 Customer Insights - Journeys (Real-Time Marketing) Event Registration's waitlist feature. The generic "there was an error, please try again" message is unhelpful, but it points to a problem with the waitlist processing.

Let's troubleshoot this issue and get your waitlist working:

Understanding the Problem:

Waitlist Functionality:

The waitlist feature should allow registrants to join a queue when an event reaches its maximum capacity.

It should then manage the queue and potentially automatically register people if spots become available.

Generic Error Message:

The "there was an error, please try again" message indicates a server-side or application-level issue.

This message doesn't provide specific details, making troubleshooting difficult.

Real-Time Marketing Event:

This context is important, as Real-Time Marketing events have specific configurations and dependencies.

Regards,
Daivat Vartak

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Quartzite 135 on at

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Hi,

You can refer below Microsoft link:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/set-up-and-manage-waitlist

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