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Customer experience | Sales, Customer Insights,...

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Email formatting all wrong in outlook, images not scaling correctly

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Posted on by JTaylor131

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Emails aren't scaling correctly when they are received by users who have Outlook and their display setting set to above 100% scaling. The images seem to be pushing the email too wide and the content gets cut off.

Anyone know how to correct?

Here is the code as it stands:

[View:/cfs-file/__key/communityserver-discussions-components-files/768/Puma-Alpha-VCT-Email.txt]

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Shaina Microsoft Employee on at

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Hi Taylor,

We have ongoing issues with the appearance of Marketing emails in Outlook. One of the issues is resolved in the latest update of the marketing application. You could update the marketing application to the latest available version and check. Once the application has been updated, you will need to resend the marketing emails and test.

In case it still exists, I request you to open a Service Request with Microsoft Support to investigate and advise.

Hope this helps.

Regards,

Shaina

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