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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / unable to correct post...
Small and medium business | Business Central, N...
Suggested Answer

unable to correct posted purchase invoice

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Posted on by Raviraj2277 197

When I try to correct or cancel this posted purchase invoice the system throws an error saying an item is already fully or partially returned.

We tried following points:

1. There is no posted credit memo attached to this PPI.

2. There is no general entry for that returned item.

Can someone tell me what should I check more to resolve this error ? 

Please check the error message in below screenshot.

pastedimage1646127669332v1.png

I have the same question (0)
  • Suggested answer
    MahGah Profile Picture
    MahGah 15,529 on at

    Hi

    See this post

    community.dynamics.com/.../unable-to-correct-posted-purchase-invoice-when-the-items-have-been-shipped-in-sales-order

    or

    docs.microsoft.com/.../purchasing-how-process-purchase-returns-cancellations

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 211 User Group Leader on at

    Look at the item ledger entry table for the item on your purchase invoice. I believe that you will see that the remaining quantity is less than the quantity which means that some of the item has been used. So a Correction or Cancel cannot be automatically completed.

    You should be able to use the Create Corrective Credit Memo and process that document.

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