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When I try to correct or cancel this posted purchase invoice the system throws an error saying an item is already fully or partially returned.
We tried following points:
1. There is no posted credit memo attached to this PPI.
2. There is no general entry for that returned item.
Can someone tell me what should I check more to resolve this error ?
Please check the error message in below screenshot.
Look at the item ledger entry table for the item on your purchase invoice. I believe that you will see that the remaining quantity is less than the quantity which means that some of the item has been used. So a Correction or Cancel cannot be automatically completed.
You should be able to use the Create Corrective Credit Memo and process that document.
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