Emailtracking is "magically' switched off every now and then, what can cause this behaviour?

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Posted on by Dolphin 143

Hi Everybody,

In our business we intensively use emailtracking. My team and I set this in the "Personal options" Menu, tab Email, where we set that all email as reply on Dynamics 365 mail should be tracked.

So far so good. However, every now and then (twice already in the last 4 months), the emailtracking feature stops working. If we look into it, both times it turned out the settings in the forementioned menu have change to: "No email tracking".

As far as we know, this happens "Automagically". Does anybody know what could cause this kind of behavior of Dynamics 365?

Best regards,

Cas

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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RE: Emailtracking is "magically' switched off every now and then, what can cause this behaviour?

Is it happening for all the users.?

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Dolphin 143 5 on at

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RE: Emailtracking is "magically' switched off every now and then, what can cause this behaviour?

Yes it does.

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Bipin D365 28,983 Moderator on at

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RE: Emailtracking is "magically' switched off every now and then, what can cause this behaviour?

Hi,

Please check if somebody is running User settings utility tool in xrmtoolbox against production instance and updating the Email tracking feature

www.xrmtoolbox.com/.../

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