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Emailtracking is "magically' switched off every now and then, what can cause this behaviour?

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Posted on by Dolphin 143 5

Hi Everybody,

In our business we intensively use emailtracking. My team and I set this in the "Personal options" Menu, tab Email, where we set that all email as reply on Dynamics 365 mail should be tracked.

So far so good. However, every now and then (twice already in the last 4 months), the emailtracking feature stops working. If we look into it, both times it turned out the settings in the forementioned menu have change to: "No email tracking".

As far as we know, this happens "Automagically". Does anybody know what could cause this kind of behavior of Dynamics 365?

Best regards, 

Cas

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Emailtracking is "magically' switched off every now and then, what can cause this behaviour?

    Hi,

    Please check if somebody is running User settings utility tool in xrmtoolbox against production instance and updating the Email tracking feature

    www.xrmtoolbox.com/.../

  • Dolphin 143 Profile Picture
    Dolphin 143 5 on at
    RE: Emailtracking is "magically' switched off every now and then, what can cause this behaviour?

    Yes it does.

  • Amit Katariya007 Profile Picture
    Amit Katariya007 8,580 Super User 2024 Season 1 on at
    RE: Emailtracking is "magically' switched off every now and then, what can cause this behaviour?

    Is it happening for all the users.?

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