You’re offline. This is a read only version of the page.
5
Hi Everybody,
In our business we intensively use emailtracking. My team and I set this in the "Personal options" Menu, tab Email, where we set that all email as reply on Dynamics 365 mail should be tracked.
So far so good. However, every now and then (twice already in the last 4 months), the emailtracking feature stops working. If we look into it, both times it turned out the settings in the forementioned menu have change to: "No email tracking".
As far as we know, this happens "Automagically". Does anybody know what could cause this kind of behavior of Dynamics 365?
Best regards,
Cas
Hi,
Please check if somebody is running User settings utility tool in xrmtoolbox against production instance and updating the Email tracking feature
Yes it does.
Is it happening for all the users.?
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,240
Super User 2024 Season 2
#2
Martin Dráb
230,149
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (