Resend unopened email after specified time

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Posted on by sunkat

How do I set up a workflow to resend an unopened email? I know I've seen this somewhere, but I'm not even what it's called to know where to start. Any direction is appreciated. Specific instructions appreciated even more!

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cloflyMao 25,210 on at

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Hi sunkat,

In such scenario, you could use Trigger tile directly to resend unopened email again.

(In new canvas UI of wave 2, the tile has been changed to If/then tile.)

https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journey-tiles-reference#branches

Even though it will show a warning notification: This journey uses the same email message multiple times,

but the journey is still able to go live.

Regards,

Clofly

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sunkat 65 on at

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Thank you so much! I'll give it try.

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sunkat 65 on at

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I tried this and could not make it work.

What does this mean exactly:

(In new canvas UI of wave 2, the tile has been changed to If/then tile.)

I don't see if/then as an option.

I looked at your images, and set up the journey the same way, and I got errors on check that would not allow me to go live.

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cloflyMao 25,210 on at

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Hi sunkat,

> In new canvas UI of wave 2, the tile has been changed to If/then tile.

It means that the Trigger tile is changed to If/then tile.

I just found that my environment was updated to wave 2 automatically, and customer journey designer was also changed to the new UI.

> I got errors on check that would not allow me to go live.

Please do following checks:

1. Have you set a value to Content settings field in General tab?

2. Were you going live in General tab? If so, try to go live the journey in Designer tab.

3. If it is other error, please check the corresponding configuration according to the error message.

Regards,

Clofly

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sunkat 65 on at

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Clofly,

So, just now, my system updated so that I'm seeing what you were describing. See the screenshot for how I setup the journey. Fingers crossed that it does what I want it to do!

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cloflyMao 25,210 on at

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Hi sunkat,

Does the customer journey work as expected?

Regards,

Clofly

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sunkat 65 on at

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Yes, I think so.

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cloflyMao 25,210 on at

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Hi sunkat,

It is very glad that your problem has been solved.

Regards,

Clofly

If you had found any answer helped, please kindly mark as verified to close the thread, it would be really appreciated.

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