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The tenant could not be updated:\\Error: Not Found Message

Posted on by 101

We are getting this strange message that is appearing on the role center that says: "The tenant could not be updated:\\Error: Not Found Message".  Any ideas why this is appearing?

Thanks,

Nirav S.

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  • Horia Micu Profile Picture
    Horia Micu on at
    RE: The tenant could not be updated:\\Error: Not Found Message

    Hello,

     If issue reported is for a SaaS environment, check on Operation TAB of D365 BC Admin portal why the upgrade failed , My guess is that a PTE failed to compile during updgrade.

     If this is the case, please raise a ticket with Microsoft CSS from the CSP portal if you are a Microsoft Direct CSP .

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,647 Super User 2024 Season 2 on at
    RE: The tenant could not be updated:\\Error: Not Found Message

    I have not encountered this problem.
    Are other environments accessible? If there are no problems with other environments and the admin center can be accessed, you may consider recreating the environment.
    If this is a production environment, as Mohana mentioned, you should contact Microsoft to assist with the investigation.

    Hope this helps.

    Thanks.

    ZHU

  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 9,272 Super User 2024 Season 1 on at
    RE: The tenant could not be updated:\\Error: Not Found Message

    hi

    It's difficult to determine the exact cause of this error message without more information about your specific setup and configuration. However, a "Not Found" error message generally indicates that the system is unable to locate a resource that it's looking for.

    Here are a few possible reasons why you might be seeing this error message:

    The resource that the system is trying to update may have been deleted or moved, which is causing the system to lose track of it.

    There may be a problem with the way that the system is configured, which is preventing it from accessing the necessary resources.

    There may be a problem with the network connection or the server hosting the system, which is preventing it from communicating with the necessary resources.

    To troubleshoot this issue, you may want to check your system logs to see if there are any error messages that provide more detail about the problem. You could also try restarting your server or checking your network connection to see if that resolves the issue.

    DAniele

  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,139 Super User 2024 Season 2 on at
    RE: The tenant could not be updated:\\Error: Not Found Message

    You can create a support case with Microsoft to know more details.

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