Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Is there any other lic...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Is there any other license required for Customer Service Workspace if we have Customer Service Professional license

(0) ShareShare
ReportReport
Posted on by Pradip Raj 327

HI All,

Currently we have Customer Service Professional license and we have requirement to implement Agent Scripts in Customer Service Hub. We can use agent scripts with multi session app like Customer service Workspace and Omnichannel Customer Service. 

I found that we have access on Customer Service Workspace app(Admin) and also we can provide access to users(CSR) by assigning security roles and App profile. I have provided access to CSR users by assigning security role and app profile.

But when we refer below link, it is saying that we need enterprise license to access Customer Service Workspace. 

https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-workspace-system-requirements

Currently we are able to access Customer Service Workspace app so I am not sure that do we need Enterprise license or extra license for this app in Professional license. 

Could you please help on this to understand the license terms for Customer Service Workspace.?

Thanks,

Pradip

  • Pradip Raj Profile Picture
    Pradip Raj 327 on at
    RE: Is there any other license required for Customer Service Workspace if we have Customer Service Professional license

    Thank you Leah Ju for the details.

    Sure, I will contact Microsoft to clarify the details.

    Thanks

    Pradip

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Is there any other license required for Customer Service Workspace if we have Customer Service Professional license

    Hi Pradip,

    The following documents also said that Customer Service Workspace need enterprise license:

    https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

    pastedimage1606728925254v1.png

    And customer Service workspace is new multisession app in 2020 release wave plan.

    Dynamics 365 Customer Service pricing not provide any information about Customer Service Workspace.

    But it shows that Multisession support only for enterprise.

    https://dynamics.microsoft.com/en-us/pricing/customer-service/#plans

    pastedimage1606728953003v2.png

    maybe you can call them to know more with contact details that shown in the pricing page.

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,375 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans