Posting a Credit Memo

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Posted on by Community Member Microsoft Employee

I need to post this in Navision

Credit card fees xxx

Accts Reciebables. xxx

I went to cash reciept journals. On the document type i selected credit memo, for the acct i selected g/l (credit card fees). My question is if im using a docume t type as credit memo should i enter the amount of the fees as positive or negative?

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Rabin 2,976 on at

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RE: Posting a Credit Memo

Hi Ana8,

The best practice is to use Debit and Credit field for these lines.

If your system is configured well then you can easily post this transaction else you might would like to configure the posting setup for this transaction....

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Indikauk 1,759 on at

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RE: Posting a Credit Memo

HI Ana

Any Journal Screen The Document Type Fields is for identify document type only. Like in Subledger it doesn't do Credit Debit By The Type of The Document.

So Don't Get Confused with Document Type with Journal Screen but Still there is some validations on it.

In Journal Screen if you are using Single line Entry 1st account is Debit & Second Account is Credit.

if you use Double line Entry Then You Need to enter Negutive(-) sign for the Credit Entry.

as Tharanga suggested you can enable Debit and Credit Two Column for your easy reference.

Thanks

Indika.
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Ashwini Tripathi 4,624 on at

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RE: Posting a Credit Memo

If you have doubt either you should use +- in Amount field it will be best option to use the method you are familiar with. Add field Debit & Credit Field and record the value in respective field. As already said be other members it will depend on nature of entry you are making that can be decieded what value you need to enter + or -. Also rightly suggested to use Documents CreditMemo or Return Orders which ever applicable avoid using Journal directly, if you have options available to handle such nature of entries.
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Alexander Ermakov 28,094 on at

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RE: Posting a Credit Memo

It depends on what type of transaction you would like to receive. What exactly is your business transaction? E.g., if you are trying to make a cash return to customer by diminishing the receivables, you need to select Finance Charge Memo, and in the Account Type select your cash account, and on the Bal. Account Type select your customer; the amount will be then negative (to credit the cash account).
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Amol Salvi 18,694 on at

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RE: Posting a Credit Memo

Have you received payment from customer ? Or Are you paying or refunding money to customer for Credit card ??

If you are refunding money to customer then use Refund as document type in Cash receipt journal.
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TharangaC 23,116 on at

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RE: Posting a Credit Memo

You need to go with the +- signs in the amount column or you need to use credit debit fields in the journal. If the Credit and Debit fields are not visible then just right click on the column header and select choose column and add those. If the choose column does not have it, ask your NAV partner to add them for you.
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Alex A 2,348 on at

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RE: Posting a Credit Memo

Hello,

NAV has a pretty thorough process for doing Credit Memos. Since you mentioned Accounts Receivables, I suspect what you want to do is use the Sales Return Order and/or Sales Credit Memo documents; and know how and when to use these processes. When you use these documents correctly and post them it will handle the issue related to your question.