Custom lead disqualify status reason not appearing in mobile

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Posted on by TaylorBecktold

Hi all,

We have added an extra status reason to the 'Disqualified' status within leads on 9.0. The option appears in the browser version of D365 CE, but not in the mobile version. If I add the 'status reason' field to the form and disqualify the lead on the web version with the custom status reason it will show on the form but it is not an option when disqualifying the lead.

Are we missing a step when it comes to status reasons on the mobile?

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Claus L on at

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We have the same problem and I am waiting on getting reply on a ticket with Microsoft support. Did you get a solution?

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