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Hi,
One of our users got following error message when creating a customer journey. We could not re-produce the error, when I created a journey everything went fine.
It states that it´s an Business Process Error
Any thoughts on the reason behind the displayed error message?
Thanks in advance.
Hi,
It is recommended to check if the customer journey will update the fields of a certain entity, which there is any plug-in targeting at. It is possible that the changes to records in Journey conflict with the restrictions on entities in Plug-in.
And if it is convenient, please provide me with the logs under this error message.
Any details would be appreciated.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
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