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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Fulfillment status
Small and medium business | Business Central, N...
Suggested Answer

Fulfillment status

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Posted on by SadafAfzal 25

How we can upload the fulfillment status of the order in Business Central to Shopify through Microsoft Shopify Connector

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Dynamics 365 Business Central
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  • Suggested answer
    Laeticia Cunha Profile Picture
    Laeticia Cunha on at

    Hello,

    The Orders are created from Shopify to Business Central.

    To import the information into BC, you will need to use the report Sync Order from Shopify, to be able to upload the orders.

    pastedimage1654096930641v1.png

    In the following document you can find more information about this process:

    Synchronize and fulfill sales orders - Business Central | Microsoft Docs

    Hope this information will help you to move forward.

    Kind regards,

     

    Laeticia Cunha

     

    Please see our Dynamics 365 Business Central Support Team Blog for helpful information:

    https://dynamics.microsoft.com/en-us/business-central/capabilities/

    Don't forget to help the community by verifying the answer or at least like the suggestion if it did help in any way. It will let others know that the topic has verified the answer and was beneficial to you.

  • SadafAfzal Profile Picture
    SadafAfzal 25 on at

    Hi Laeticia Cunha,

    Thank you for your response

    Have created Shopify orders in BC successfully and also convert them into invoices, my question is not about creating orders it's about how can status be uploaded/updated to the Shopify store from BC that orders are fulfilled/posted. Moreover, the generated invoice no. is not populated in Sales Invoice no. as you can see in the screenshot.

    pastedimage1654099595509v1.png

  • Ginger Frog Profile Picture
    Ginger Frog 82 on at

    Hi SadafAfzal !

    I stumbled into this post and good to know I am not alone. I am having the exact same issue as you here. I was able to import Shopify Orders but after I shipped and invoiced the Sales Order in BC it did not get reflected on the Shopify Orders. I have tried running report to Sync shipment to Shopify but I think this is to sync Shopify Order shipment in BC's Shopify connector to the Shopify itself and it's not doing anything if my Shopify Connector module in BC is not picking up the Sales Shipment. 

    Did you have this resolved?

    Ginger

  • SadafAfzal Profile Picture
    SadafAfzal 25 on at

    Hi Ginger,

    Not found a solution yet, maybe Microsoft solve issues related to the connector in some future releases.

  • Ginger Frog Profile Picture
    Ginger Frog 82 on at

    Hi SadafAfzal,

    I just found the issue.

    First of all, the Fulfillment sync back to Shopify does not happen automatically. We need to run a report with ID30109 inside BC's "Job Queue Entries". This Report post all Sales Shipments related to the Order back to Shopify.

    However, when the report runs, there is no error handling so despite the results show 'successful' there were nothing posted. If you have Developer license, you can use the debug mode and run the code line by line to see what's wrong. In our case, the fulfillment errored on Shopify due to 'no stock in location' because the shipment location mapping was incorrect. After the location is fixed the fulfillment was synced properly.

    Hope this helps.

    Ginger

  • SadafAfzal Profile Picture
    SadafAfzal 25 on at

    Thank you Ginger,

    Hope this will help, really appreciate your kind gesture.

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