web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Email parameters for c...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Email parameters for cloud environments

(0) ShareShare
ReportReport
Posted on by Maris Sausins 21

Hello, everyone!

I need to configure email parameters for the client cloud environment, but not realy sure how to do it correctly.

I don't realy know what username and password I have to use(what I need to ask for the client to provide for me)

pastedimage1678406217689v1.png

client have created environment user with specific security configuration which has onmicrosoft.com domain, bet when I try to use it I get this error:

pastedimage1678406725060v2.png

I am using username@clientname.onmicrosoft.com as username.

Documentation used:

learn.microsoft.com/.../configure-email

Do I need to to ask the client to do some configuration on his side in azure admin center?

Any help appreciated!

Kind Regards,

Maris

I have the same question (0)
  • Suggested answer
    Mohit Rampal Profile Picture
    Mohit Rampal 12,565 Moderator on at

    Hi Maris, This seems to be discussed before, have you checked this thread, hope it helps you.

    community.dynamics.com/.../authentication-issue-when-using-smtp-in-d365-fo

  • Maris Sausins Profile Picture
    Maris Sausins 21 on at

    Hi, Mohit!

    Thanks for your fast response!

    I have looked at several threads likes this, but i guess my question wan not stated correctly.

    The user name and password that I used for the parameters was just my wild guess, because that was the only user with domain .onmicrosoft.com.

    So the first question, what I need to answer to my client would be: whose credentials (username and passw) for which account (maybe they need to create some new acc) they need to use. Where the account is created?

    I know that the company uses local mail server, but this can't be used for email parameters, it can't be accesed.

    I hope you understand, what I'm asking?

  • Suggested answer
    Mohit Rampal Profile Picture
    Mohit Rampal 12,565 Moderator on at

    Hi, As per my understanding, your Client's IT team has to create a service account and provide you its credentials. Also, MFA (Multi factor authentication) must be disable don this account. These service accounts are generally generic email accounts like svc-d365fo-email@customername.com but your client can choose any name.

  • Maris Sausins Profile Picture
    Maris Sausins 21 on at
    Hello, Mohit.
     
    The problem on the client side was not so urgent, so no one was in a hurry to solve it.
    In the end, the problem was on the client's IT side, the configuration was not correct.
    When it was fixed everything worked lika a charm.
     
    Thanks, for your help anyway!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 527 Super User 2026 Season 1

#2
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 473

#3
Adis Profile Picture

Adis 284 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans