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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Email parameters for c...
Finance | Project Operations, Human Resources, ...
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Email parameters for cloud environments

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Posted on by Maris Sausins 11

Hello, everyone!

I need to configure email parameters for the client cloud environment, but not realy sure how to do it correctly.

I don't realy know what username and password I have to use(what I need to ask for the client to provide for me)

pastedimage1678406217689v1.png

client have created environment user with specific security configuration which has onmicrosoft.com domain, bet when I try to use it I get this error:

pastedimage1678406725060v2.png

I am using username@clientname.onmicrosoft.com as username.

Documentation used:

learn.microsoft.com/.../configure-email

Do I need to to ask the client to do some configuration on his side in azure admin center?

Any help appreciated!

Kind Regards,

Maris

  • Maris Sausins Profile Picture
    Maris Sausins 11 on at
    Email parameters for cloud environments
    Hello, Mohit.
     
    The problem on the client side was not so urgent, so no one was in a hurry to solve it.
    In the end, the problem was on the client's IT side, the configuration was not correct.
    When it was fixed everything worked lika a charm.
     
    Thanks, for your help anyway!
  • Suggested answer
    Mohit Rampal Profile Picture
    Mohit Rampal 12,550 Super User 2024 Season 1 on at
    RE: Email parameters for cloud environments

    Hi, As per my understanding, your Client's IT team has to create a service account and provide you its credentials. Also, MFA (Multi factor authentication) must be disable don this account. These service accounts are generally generic email accounts like svc-d365fo-email@customername.com but your client can choose any name.

  • Maris Sausins Profile Picture
    Maris Sausins 11 on at
    RE: Email parameters for cloud environments

    Hi, Mohit!

    Thanks for your fast response!

    I have looked at several threads likes this, but i guess my question wan not stated correctly.

    The user name and password that I used for the parameters was just my wild guess, because that was the only user with domain .onmicrosoft.com.

    So the first question, what I need to answer to my client would be: whose credentials (username and passw) for which account (maybe they need to create some new acc) they need to use. Where the account is created?

    I know that the company uses local mail server, but this can't be used for email parameters, it can't be accesed.

    I hope you understand, what I'm asking?

  • Suggested answer
    Mohit Rampal Profile Picture
    Mohit Rampal 12,550 Super User 2024 Season 1 on at
    RE: Email parameters for cloud environments

    Hi Maris, This seems to be discussed before, have you checked this thread, hope it helps you.

    community.dynamics.com/.../authentication-issue-when-using-smtp-in-d365-fo

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