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Is someone meet creation of empty document during ship-to or reception?

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Posted on by Community Member Microsoft Employee

On BC18, we have one customer which creates empty document during a reception or an expedition.

For example, during a receipt, one item was blocked on its card, but a warehouse receipt was created.

BC shouldn't accept to receipt, because item is blocked. But item could be received in item ledger entries, but isn't posted in bin content.

When they try to post it creates an empty Posted purchase receipt:

- the Posted warehouse receipt is full fill 

- the bin content isn't full fill with all quantities received (difference betwwen item ledger entries and quantities in bin content)

- the Item Ledger entries is registered with more quantities than received.

Posted purchase receiptposted-warehouse-receipt.pngbin-content.png

Is it a regulary comportement of BC, how can we solve the issue?

Thanks a lot for your support.

Stl

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Is someone meet creation of empty document during ship-to or reception?

    Hi Tom,

    Thank you for your quick feedback.

    I prepared the request to Microsoft technical support as suggested, and I am confused, I cannot replicate the origin of the bug.

    The only issue seen for the moment is to allow to block item when there are quantities on orders.

    I will investigate more and let you know.

    Regards

    Estelle

  • TWBlaisdell Profile Picture
    TWBlaisdell on at
    RE: Is someone meet creation of empty document during ship-to or reception?

    Hello Stl,

    Thank you so much for posting on the Microsoft Dynamics 365 Business Central Forum and for taking the time to document the issue.  It appears that you are reporting a program issue with Dynamics 365 Business Central Version 18 and the Warehouse Receipt processing with a Blocked Item.  It appears that you are a Partner with Dynamics BC, so please submit this to Microsoft Dynamics Business Central Support. Please see the following link for guidance on that process: Resources for Help and Support - Business Central | Microsoft Docs

    By submitting the issue to support, the Microsoft support team in your support region can go through a full test and reproduce process for the issue. Once confirmed, the issue can be escalated to the Development and product team for review and correction. Please note that issues are to be tested in the latest Business Central Application Build for the specific Version - In this case, Cumulative Update 10 - Build 35462 - Released Updates for Microsoft Dynamics 365 Business Central 2021 Release Wave 1) - with no Extensions to validate the base application area with the issue.   For support to fully review this issue, we would need the exact Location configuration, which would show the Location Card with the Warehouse Tab, Bin Tab, and Bin Policies Tab presented. For example, at this point it is unknown whether the Location Code is enabled with Directed Put-away & Pick or some other combination of warehouse process.  

    These details are required to fully test, analyze, and prove an issue and report it to Development, as well.  

    I hope this helps guide you to the next recommended step.

    Best Regards,
    Tom

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