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Posted on by BN-21060332-0

When I access the customer list to add or edit, I get this error. I don't know how to fix it

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Dynamics 365 Business Central

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KasparsSemjonovs 4,764 Super User 2025 Season 2 on at

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One of the modifications done in the Customer list crashes the system.
Please uninstall the modification and try then - it should open.
Then just have to fix the place that is crashing.

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Judy Microsoft Employee on at

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Hi, it is recommended that you restart the specific business central environment in admin center:

The detailed steps described in the following blog:

https://community.dynamics.com/blogs/post/?postid=ffe6dd8a-5a55-4b21-917c-7dcc1929d27e

Hope it helps.

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BN-21060332-0 13 on at

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hi, thank you so much. But, I wonder if restarting the business central environment will change the existing data or anything?

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Judy Microsoft Employee on at

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Hi, please refer to the Considerations and limitations, then decide it with your actual situation:

The reference link:

https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/tenant-admin-center-backup-restore#considerations-and-limitations

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Judy Microsoft Employee on at

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Restarting the Business Central environment will not change the existing data or anything.

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Matteo Fiocco 260 on at

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It’s likely some custom feature that the system doesn’t like. Try uninstalling any custom apps that affect customers. If it still gives you problems, try using telemetry

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